acu365 Privacy Policy
Your personal information is completely safe with us. In this policy we explain how we collect, store, and use your information, and what your rights are.
acu365 (bundles acu365.cam) is an online gaming platform operating in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") describes what information we collect about you when you use our website or services, how that information is used, with whom it may be shared, and what rights you have regarding your information.
By using our services you agree to the terms described in this privacy policy. If you do not agree with this policy, please stop using our platform.
1 What Information We Collect
acu365 collects various types of information to ensure a safe and fair gaming experience for you. We collect only the information that is necessary to operate our services.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID number (during KYC process)
- Gender
Contact Information
- Email address
- Mobile number
- Current address
Financial Information
- bKash / Nagad / Rocket account number
- Transaction history
- Deposit and withdrawal details
Gaming Activity
- Game history and scores
- Bet amounts and results
- Bonus usage details
- Session duration
Technical Information
- IP address
- Browser and device type
- Operating system
- Cookie data and session logs
Communication Logs
- Live chat conversations
- Email message history
- Complaint and resolution records
2 How We Use Your Information
acu365 uses your information only for the following lawful purposes. We never sell your information to third parties.
| Purpose of Use | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying, and maintaining your account. | Contractual necessity |
| Identity Verification (KYC) | For age verification and fraud prevention. | Legal obligation |
| Payment Processing | Completing deposit and withdrawal transactions. | Contractual necessity |
| Customer Support | Resolving your complaints and questions. | Legitimate interest |
| Security and Fraud Prevention | Identifying and stopping unauthorized activity. | Legitimate interest and legal obligation |
| Responsible Gaming | Identifying and intervening in excessive gaming risks. | Legitimate interest |
| Service Improvement | Analyzing and improving the user experience. | Legitimate interest |
| Legal Compliance | Complying with applicable laws and regulations. | Legal obligation |
3 Cookies and Tracking Technologies
Cookies and similar technologies are used on the acu365 website to improve your experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are necessary for the basic functionality of the website — maintaining login sessions, ensuring security, and remembering your preferences. Disabling them will prevent the website from working properly.
Analytics Cookies
These cookies help us understand how users are using the site. This information is collected in aggregate and is not used to identify any individual.
Functional Cookies
These cookies remember your preferences such as language selection and game settings, so you do not have to re-enter the same information on each visit.
Cookie Controls
You can delete cookies or stop accepting new cookies by going to your browser settings. However, disabling essential cookies may reduce the quality of the service.
4 Sharing Information with Third Parties
acu365 never sells your personal information. However, we may share your information with third parties in the following limited circumstances:
- Payment processors: Information necessary to complete transactions via bKash, Nagad, or Rocket.
- Technology service providers: Game software suppliers who receive only the information necessary to operate the games.
- KYC and verification organizations: As part of the identity verification process.
- Legal authorities: Based on government or judicial orders under applicable laws in Bangladesh.
- Fraud prevention services: Organizations that assist in detecting and preventing fraud.
5 Data Retention and Deletion
We retain your information only for as long as it is necessary or legally required. Retention periods may differ for different types of information.
- Information on active accounts is retained for the duration of the account.
- Financial transaction information is kept for a defined period after account closure as required by law.
- In cases involving fraud investigations, information may be retained for an extended period.
- Upon a request to delete an account, we delete the information within the specified timeframe, except where legal obligations apply.
Data Security Measures
- SSL / TLS encryption (for all data transmissions)
- Encrypted database storage
- Regular security audits
- Restricted staff access to information
- Two-factor authentication support
- Suspicious login alerts
6 Your Data Rights
As a user of acu365 you have the following rights regarding your own personal information. To exercise these rights, contact our support team.
Right to Access
You may request a copy of the information we hold about you at any time.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, except where legal requirements apply.
Right to Restrict Processing
You may request that the processing of your information be restricted, although this may limit some services.
Right to Withdraw Consent
You may withdraw any consent you have previously given at any time.
Right to Data Portability
You may request your information in a structured, commonly used format.
7 Privacy Protection for Minors
Age Restriction
acu365 is for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account. The age verification process is completed at the time of registration.
If a parent or guardian believes their child is using our platform, please contact us directly.
8 International Data Transfers
To operate our services, your information may in some cases be processed in other countries, particularly in countries where our game software providers are located.
For any international data transfer we ensure that the third-party organizations are bound by data protection agreements with us and store your information with an equivalent level of security. We use standard contractual clauses and other appropriate safeguards in such cases.
9 Changes to This Policy
acu365 may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or by posting a notice on the site.
Continued use of our services after a policy change will be considered as acceptance of the revised policy. We therefore recommend visiting this page regularly.
To obtain a previous version of the policy or to learn more about changes, please contact our support team.
10 Contact Us About Privacy
If you have any questions, concerns, or requests about this Privacy Policy, please contact us through the following:
Live Chat Support
Get instant assistance through our 24/7 Bengali live chat support service. Our expert team is always ready to answer any privacy-related questions.
Contact by Email
To exercise your data rights or submit a written privacy request, email us at:
For privacy-related complaints, we generally try to respond within 30 business days. To learn more about data protection, you can also visit our Responsible Gaming and Terms & Conditions pages.