acu365 Terms and Conditions

General Terms

acu365 (hereinafter referred to as the "Platform" or "we") is an online gaming and entertainment service provider. These terms and conditions form a legally binding agreement between you (the user) and acu365.

These terms apply to the acu365 website, application, and all related services. By using the platform, you acknowledge that:

• You have read and understood these terms in full.
• You are agreeing to these terms voluntarily and knowingly.
• You will use this service in compliance with the applicable laws of Bangladesh.
• You accept the responsibility to stay updated with any changes to acu365's policies.

These terms and conditions may change from time to time. In the event of any changes, we will post a notice on the site. Continued use of the platform will be taken as your acceptance of the updated terms.

Account Registration

To enjoy the full services on acu365, you need to create a personal account. You must provide accurate and truthful information at the time of registration.

2.1 Registration Process

You will need to provide the following information at the time of registration:

• Your full legal name
• A valid mobile number (Bangladeshi)
• Date of birth (for age verification)
• A strong password

2.2 One Account Policy

Each individual may operate only one account. If the same person creates multiple accounts — using the same name, mobile number, address, or payment method — acu365 reserves the right to close all such accounts and forfeit any deposited funds.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Allowing any third party to use your account is prohibited. Any unauthorized access to your account must be reported to our support team immediately.

Age Limit and Eligibility

The acu365 platform is only for adults aged 21 or above. Use of this platform by minors is strictly prohibited.

3.1 Age Verification

You must confirm your actual age at the time of account registration. acu365 may request your national identity card or other valid identification for age verification at any time. We reserve the right to suspend deposits and withdrawals until verification is complete.

3.2 Geographic Restrictions

Use of acu365 services may be prohibited from certain countries or regions. It is the user's own responsibility to comply with applicable local laws.

Deposits and Withdrawals

The following rules apply to financial transactions on acu365. Our platform supports the most popular mobile banking methods in Bangladesh.

4.1 Deposit Rules

• Minimum deposit amount: ৳100 (for each method)
• Accepted payment methods: bKash, Nagad, Rocket
• Deposits are generally added to the account instantly
• It is the user's responsibility to provide correct account details at the time of deposit
• Only payment methods registered in your name may be used

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800
• Withdrawal time: typically 10-45 minutes
• Withdrawals can only be made to the same payment method used for the deposit
• Withdrawals will not be processed before account verification is complete
• Withdrawals cannot be made before the wagering requirement on any bonus has been met

4.3 Suspicious Transactions

acu365 monitors any suspicious or unusual financial activity. If fraudulent activity is proven, we reserve the right to immediately close the relevant account and notify the applicable authorities.

Bonuses and Promotions

acu365 offers various bonuses and promotional offers. Each offer has its own terms and conditions, which will be detailed on the relevant promotions page.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000
• Deposit ৳22,000 or more → ৳10,000 bonus → total balance ৳32,000

5.2 Wagering Requirement

Before the welcome bonus becomes withdrawable, you must wager the bonus amount 20 times. That means if you receive a ৳1,000 bonus, you must complete a total of ৳20,000 worth of bets before withdrawing.

5.3 Bonus Abuse

Abuse of the bonus system — including claiming bonuses from multiple accounts, exploiting the system, or any manipulative methods — is strictly prohibited. If such activity is detected, the bonus may be cancelled and the account may be closed.

Gaming Rules

All games operated on acu365 are governed by specific rules. Detailed rules for each game can be found on the relevant game page.

6.1 Fair Play Guarantee

acu365 uses verified Random Number Generator (RNG) technology to ensure fair and transparent outcomes in all games. There is no opportunity to manipulate game results in any way.

6.2 Technical Issues

If a game stops mid-way due to a technical error, acu365 will attempt to return the bet for the relevant round. However, acu365 is not liable for losses caused by server or network issues.

6.3 Prohibited Activities

The following activities are strictly prohibited and may result in account closure:

• Using any software or automated system (bot) to operate games
• Exploiting any vulnerability in the game system
• Colluding fraudulently with other players
• Hacking or similar activities with the intent to alter game results
• Operating multiple accounts from the same IP address or device

Responsible Gaming

acu365 believes in responsible gaming. We want our users to enjoy gaming as a form of entertainment, not as an addiction.

7.1 Self-Exclusion

Any user can restrict their account for a set period or permanently. To use this feature, contact our 24/7 live chat support.

7.2 Setting Deposit Limits

Users can set a maximum daily, weekly, or monthly deposit limit. This helps keep spending under control.

For more details on responsible gaming, visit our Responsible Gaming page.

Account Closure and Restrictions

acu365 reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions
• Providing false or misleading information
• Operating multiple accounts
• Fraud, manipulation, or illegal activity
• Abuse of the bonus system
• Threatening behavior toward other users or staff
• Account remaining inactive for an extended period

8.1 Balance After Account Closure

If an account is closed due to a rule violation, acu365 reserves the right to forfeit any earned bonuses and related winnings. Legitimate deposited funds may be returned subject to verification.

Privacy and Data Protection

acu365 places the highest importance on protecting your personal information. We use SSL encryption and modern security technology to keep your data safe.

To learn more about how your personal information is collected, used, and stored, please read our Privacy Policy. The privacy policy is an integral part of these terms and conditions.

acu365 never sells your personal information to third parties. However, information may be provided where there is a legal obligation to do so or in response to a legitimate request from the authorities.

Limitation of Liability

To the maximum extent permitted by law, acu365 is not liable for the following:

• Financial losses arising from gaming
• Losses caused by internet connection or device issues
• Account losses resulting from unauthorized access (if caused by user negligence)
• Delays or losses caused by third-party service failures
• Unexpected server downtime or maintenance breaks

acu365 always strives to provide reliable service, however, if a temporary disruption occurs for any reason, we are committed to resolving it as quickly as possible.

Dispute Resolution

If you disagree with any of our decisions on a matter, please follow the steps below:

11.1 Step One — Contact Support

First, report your complaint in detail to our 24/7 live chat support or at [email protected]. Our team will review the complaint and respond as soon as possible.

11.2 Step Two — Formal Complaint

If the issue is not resolved via live chat, send a written formal complaint to [email protected]. Include your account information, a description of the incident, and any relevant evidence in the complaint.

11.3 Final Decision

After reviewing the formal complaint, the decision of acu365's management authority will be considered final. Alternative dispute resolution methods may also be used with the consent of both parties.

Changes to Terms and Conditions

acu365 reserves the right to change, add to, or remove these rules and terms and conditions at any time. For significant changes, we will:

• Post a special notice on the website
• Clearly state the date of the changes
• Attempt to notify registered users

If you continue to use the platform after any changes, you will be considered to have accepted the revised terms and conditions. Therefore, it is recommended that you visit this page regularly.